Return and Exchange Policy – Lavina (LAVINA)
At Lavina, we strive to ensure our customers’ satisfaction and provide a luxurious and seamless shopping experience. Therefore, we offer you the right to return or exchange your order under the following conditions:
- Return and Exchange PeriodYou may request a return or exchange within 7 days from the date of receiving your order.
- After this period, return or exchange requests will no longer be accepted.
Product Condition
- The product must be unused and in its original condition as received.
- The original packaging must be intact (including the perfume’s outer box and cellophane wrap, if any).
- Products that have been opened, used, or had their seals removed will not be accepted to ensure product quality and consumer safety.
Return or Exchange Fees
- If the return is due to an error by Lavina (such as receiving the wrong or damaged product), we will cover all shipping and return costs.
- In other cases (such as a change of mind or an exchange request not caused by a store error), a fixed shipping fee of 24 will be deducted from the refund amount.
⏳ Refund Processing Time
- Refunds will be issued to the same payment method used, within 5 to 10 business days after receiving and inspecting the returned product.
⚠️ Important Notes
- Returns or exchanges are not applicable to customized items, special offers, or free samples.
- Customers must fill out the return request form or contact customer service before sending any product back.
- Lavina reserves the right to refuse any request that does not comply with the policy above.
